All information supplied by you in whatever form, will be kept confidential and will not be passed on or sold to any other bodies. You are respectfully requested to treat all details of our agreement and correspondence in the same manner.
Our initial discussions and the consultation at our studio carry no charge.
Metal prices fluctuate regularly, so we reserve the right to adjust a quote if a deposit isn’t paid immediately. Any metal price fluctuations after a deposit is paid will be absorbed by us.
We ask for a payment of 50% before starting work. The remaining amount is payable on completion or 14 days after notification of your order being completed, whichever is the earliest. This amount must be received as cleared funds (cash/card/instant bank transfer) before your items can be taken away.
We are unable to offer refunds for commissions, if the item meets the original brief and the designs that were agreed. If you aren’t happy with a delivered item, we will do what we can to adjust the piece to meet your specifications. Additional charges may apply.
We can usually complete a commission within 6-8 weeks after a deposit is received unless it is particularly complicated or requires unusual materials. However, please bear in mind that as we specialise in wedding rings, which are required for a very specific date, these often have to take priority, but we will try to update you if there is going to be a delay from what is originally estimated.
Very occasionally (we don’t think this has ever happened!) there are unforeseen circumstances which would prevent us from meeting your wedding deadline. If this were the case we would provide you with suitable stand-in rings and deliver your ordered rings as soon as possible after your wedding.
If we are provided with materials by you to include in your commissioned items (for example gold from inherited wedding rings, or diamonds from existing jewellery) please note we can only guarantee the financial value and not the sentimental.
When your jewellery is ready we will contact you to arrange collection from our studio in Welling, Greenwich market or Hatton Garden. We can also post with insurance cover (including internationally) if you aren’t able to personally collect.
All designs, drawings, wax models and any other material presented to you remains the property and copyright of Richard Chown Jewellery unless agreed otherwise.
The designs, text and images displayed on our website remain the property and copyright of Richard Chown Jewellery. Website images and text may be downloaded and shared if credited and linked to our website.
Photographs of commissions, whether in progress, working, or of the final product, may be shared on social media unless requested otherwise.
Use of the website signifies your agreement to the terms in this document.